Terms of service

Last updated 20 September 2026. These terms cover use of this website and, where we have not signed something more specific with you, the work we do together. Anything signed beats anything here.

Quotes and scope

Every quote follows an audit and is specific to the scope in it. Quotes hold for 30 days. Work outside the agreed scope is quoted separately before it starts, never invoiced as a surprise.

Payment

Retainers are invoiced monthly in advance, project work to the schedule in the quote. Invoices are due within 14 days. Advertising budget is paid by you directly to the platform, never through us.

Term and notice

Retainers commit for an initial three months, because meaningful search work cannot be judged in less. After that either side may end the arrangement with 30 days’ written notice.

The 90-day guarantee

On qualifying SEO plans we agree measurable targets in writing before you pay. If those targets are missed within 90 days of work starting, we refund the fees paid for that period. Whether a plan qualifies, and exactly what the targets are, is agreed in writing up front. The guarantee does not apply where agreed access, approvals or content were not provided, or where the site was changed by others in ways that undo the work.

What we cannot promise

Search engines, ad platforms and AI assistants are third parties whose behaviour we do not control. We do not promise particular rankings, particular positions in AI answers, or particular volumes of leads, and we will always say so plainly rather than sell certainty that does not exist.

Ownership

Work produced for you becomes yours on payment: pages, content, designs and code. Accounts are created in your name or transferred to it, including analytics, Search Console, ad accounts and the reporting dashboard. We keep the right to describe the work anonymously, as we do on the case studies page, unless you ask us not to.

Confidentiality

We treat everything you share as confidential and will sign your NDA. For agency partners, confidentiality is the default and we never contact your clients.

Liability

Our total liability for any claim connected to the work is limited to the fees you paid us in the three months before the claim. Nothing here limits liability for death, personal injury or fraud, because it cannot be.

Governing law

These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales.

Contact

Questions about these terms: hello@resultantdigital.com.